Abdulrahman Ahmed Jalingo
Experienced IT professional transitioning to Financial Services Leadership
Yola, NG.About
Results-driven professional with a strong foundation in IT technical support and a proven track record in financial services leadership, including business relationship management and multi-site operational oversight. Adept at leveraging technical acumen and strategic planning to drive business growth, enhance operational efficiency, and build high-performing teams within dynamic organizational settings.
Work
Moniepoint Microfinance Bank
|Cluster Manager & Service Center Manager
Yola, Adamawa, Nigeria
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Summary
Currently leads a cluster of microfinance service centers, overseeing strategic operations and team performance to achieve financial targets and elevate customer service standards.
Highlights
Strategically managed and optimized operations across multiple service centers, driving collective performance and ensuring adherence to compliance standards.
Led and mentored diverse teams, fostering a high-performance culture that resulted in enhanced productivity and improved service delivery metrics.
Implemented innovative operational strategies to streamline workflows and improve efficiency, contributing to significant cost savings and increased profitability.
Developed and executed localized business plans, successfully expanding market reach and increasing client acquisition rates within the assigned cluster.
Moniepoint Microfinance Bank
|Business Relationship Manager
Yola, Adamawa, Nigeria
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Summary
Managed and cultivated key client relationships within the microfinance sector, driving business growth and ensuring client satisfaction through tailored financial solutions.
Highlights
Cultivated strong relationships with a diverse portfolio of microfinance clients, leading to sustained business growth and high client retention rates.
Identified and pursued new business opportunities, successfully expanding the client base and contributing to the overall growth of the bank's loan portfolio.
Provided expert guidance on financial products and services, empowering clients to achieve their business objectives and fostering long-term partnerships.
Analyzed market trends and client feedback to inform strategic business decisions, enhancing product offerings and improving service competitiveness.
Federal Medical Center (FMC) Yola
|IT Technician
Yola, Adamawa, Nigeria
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Summary
Provided critical IT support and infrastructure management, ensuring seamless operation of hardware and software for medical center staff.
Highlights
Efficiently set up and configured essential IT equipment, operating systems, and software for over 100 employees, ensuring immediate operational readiness.
Performed comprehensive installation and maintenance of network cabling and infrastructure, enhancing system reliability and connectivity across departments.
Diagnosed and resolved complex hardware and software issues, minimizing downtime by 20% and ensuring uninterrupted access to critical medical systems.
Conducted proactive general maintenance and repairs on IT assets, extending equipment lifespan and preventing potential system failures.
American University of Nigeria (AUN)
|IT Technician
Yola, Adamawa, Nigeria
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Summary
Delivered essential technical assistance and support to university users, ensuring prompt resolution of IT-related issues to maintain operational continuity.
Highlights
Conferred directly with university users to accurately diagnose and resolve a wide range of computer hardware and software issues, improving user satisfaction by 15%.
Conducted thorough computer diagnostics to investigate and troubleshoot complex technical problems, ensuring efficient and effective problem resolution.
Provided timely and effective technical assistance and support, reducing average response time for user requests by 25%.
Implemented solutions that addressed immediate customer needs, contributing to a stable and reliable IT environment for academic and administrative functions.
Education
Federal University of Kashere Gombe State.
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B Sc
Computer Science
Upper Benue Staff School Yola
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SSCE
Upper Benue Staff School Yola
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First Leaving School Certificate
Languages
English
Skills
Office Productivity
Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
IT Support & Management
Technical Assistance, Computer Diagnostics, Troubleshooting, Hardware Installation, Software Installation, Network Cabling, System Maintenance, IT Infrastructure.
Business & Financial Management
Business Relationship Management, Client Acquisition, Portfolio Growth, Operational Management, Team Leadership, Strategic Planning, Service Center Management, Financial Services, Market Analysis.
Customer Service
Customer Needs Assessment, Problem Resolution, User Support, Client Satisfaction.
References
Abubakar Ahmed Jalingo
Eng, Upper Benue River Basin Development Authority, ahmedabubakarjalingo058@gmail.com, +2348034264769
Yahaya Abubakar Yerima
Mr, +2348067776217